Callow Hall hotel FAQs

Frequently asked questions

You'll find answers to all the most commonly asked questions right here. Can't find what you're looking for? Get in touch with our team - we'd be happy to help.

  • How do I check availability?

    The availability for Callow Hall is shown online and is live and totally up-to-date. If you can’t find the date you’re after, please email reception@wildhive.uk so we can add you to our waiting list or call us on 01335 300900 and speak directly to one of our team members.

  • Is Callow Hall dog-friendly?

    We welcome you to bring your dog if you are staying in one of our Hives or Treehouses, a small charge of £30 will be added if you would like your dog to stay. Dogs are also allowed in all outside areas and in the following rooms within the house;  The Sitting Room, Library Snug and Middle Hall. We do not allow dogs in The Garden Room Restaurant, Dovedale private dining Room or Spencer Room. We are very much a dog-friendly hotel and want you to be able to take your dog on lovely walks in the grounds and beyond in the Peak District.

  • Is Callow Hall family-friendly?

    We very much welcome all families to Callow Hall. We accommodate cots (£15 per stay) and extra beds (at a small additional cost of £25 per stay). Some of our rooms at Callow Hall can be made into twins to accommodate the children in the family. Please email or call us to find out more. Why not treat yourself to taking Callow Hall exclusively for your family getaway?

  • Is there a dress code?

    We’ll never tell you what to wear. Our restaurants are informal places, so come in whatever makes you happy and comfortable.

  • When is food served?

    Our service times may change but you can see our current serving times on our restaurant page.

  • Is breakfast included with stays?

    We would like you to start the day with the breakfast of your choice. Therefore, we do not include breakfast in our room rates. Instead we offer an a la carte menu where you can choose anything from the freshly made smoothie of the day (£7) to a full Derbyshire cooked breakfast (£12). However, from time to time we may be running a special offer so please ask at time of booking.

  • Do you offer private dining?

    Callow Hall is a fantastic place to gather with friends and family and experience a truly memorable party. We have several private dining areas and also lend ourselves to exclusive use. Find out more on our private dining page, contact one of our team on reception@wildhive.uk, or give us a call on 01335 300900.

  • What times are check-in and check-out?

    Your room will be available from 3pm at Callow Hall, however, you’re more than welcome to arrive earlier to drop off your luggage and explore the garden and Peaks. The team will be on hand to help you when you arrive. 

    Check out is by 11am. We ask that you leave your room by this time, but please enjoy the surroundings all day. We can’t guarantee an early check-in or late check-out but let us know your plans and we will try our best to accommodate you on the day.

  • Are all areas of Callow Hall accessible?

    Please note that due to the nature of our historic buildings, some spaces in the hotels are not accessible, but Callow Hall does have a ground floor bedroom with wheelchair access. Please contact us via email on reception@wildhive.uk or call us on 01335 300900 for more information. 

    We have a ramp that leads to all public areas around the hotel. For access to the Restaurant please follow around to the hotel from the outside and doors will lead to the Garden Room which is on ground floor.

  • Where can I find the latest room rates?

    Please note our rates stated are at a ‘starting from’ price and change throughout the year depending on the season. All of our rates are on a room only basis so are inclusive of VAT. be sure to check back regularly for our special offers.

  • Is there car parking on-site?

    The car park is situated to the right as you approach the hotel along the driveway. We encourage you to drive your car up to the front of the hotel to drop luggage and one of the team will be able to park it for you while you check in to your bedroom.

  • How do I get to Callow Hall?

    If you are planning on visiting by car, train, air, and taxi, please contact one of the team to find out more on how to get here, or take a look at our contact page for directions.

  • Do you offer gift vouchers?

    We offer monetary vouchers, as well as vouchers for afternoon tea. We are developing our vouchers every day and if there is a voucher you would like to see, please do get in contact. To purchase vouchers, please click here.

    All our vouchers are valid for up to a year. Please kindly note that you are unable to redeem a gift voucher online to make a booking, please just contact reception@wildhve.uk to use your vouchers.

  • What is your cancellation policy?

    Best Available Rate: Bookings made at our best available rate can be cancelled without charge up to 2pm, 48 hours prior to arrival local time. Cancellation and non-arrival charges apply after 2pm, 48 hours before the confirmed arrival date and will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for the full accommodation amount per room booked if the above cancellation requirements are not met.

    All other rates, packages and promotions are subject to bespoke terms and conditions. Please refer to confirmation emails relating to accommodation booked. 

    All rates offered are subject to availability and can be amended at any time.

  • What are your latest policies on COVID-19?

    We would like to remind you that our highest priority is the safety and well-being of both our guests and teams at Wildhive. Though we are emerging out of the woods, we are very aware that there could still be some way to go.

    Life will be as normal as we can possibly make it. No more face masks for you or our teams unless you wish to do so, both social distancing and the rule of six will be relaxed, so tables for six and over from as many households as you like can actually happen, all our public areas will be fully open.

    We will be continuing to keep certain measures in place to do our part to help control the spread of the virus for the foreseeable future. Extra cleaning regimes for all areas with hand sanitising points duly available throughout. NHS Track & Trace check-ins will be available at reception for guests that wish to check-in

    We do ask that if you have tested positive or someone you have been in close contact with has tested positive for coronavirus, you delay your visit to the hotels and contact our team on reception@wildhive.uk  to rearrange your visit

    At this time, everyone will be moving at different paces as we ease out of lockdown and we want to keep things moving forward, so we would appreciate it so much if you could help us by being as considerate as possible to other guests and our teams over the coming months.