Country house hotel and self-catering accommodation in the Peak District

Terms and Conditions

1. Prices and availability

Wildhive adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we will give you the total price for the rooms and the number of nights you have requested. The price you pay is the price quoted at the time of reservation.

Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay for the room will remain the same.

Meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay.

Although we endeavour to ensure that our website, third-party booking sites, and other marketing materials relating to our prices and services are accurate, the content and information are provided for general information only. It is not intended to amount to advice on which you should rely upon. We make no representations, warranties or guarantees, whether express or implied, that such content and rate is accurate, complete, or up-to-date.

2. Deposit

In order to guarantee the reservation, if booked with us directly card details will be taken to guarantee your booking but no deposit will be taken until you check out. If booked online via our website full payment for your room reservation will be taken. Please see T&Cs for any cancellations.

All major credit & debit cards are accepted as methods of payment and deposit. No booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

3. Payments

We accept the following methods of payment:

(a) Credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa

(b) Debit cards: Visa/Delta, Visa/Electron and Maestro

At the time of check-in, we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/card.

We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash or cheque.

4. Cancellations

Amendments and cancellations are free up to 3pm, 72 hrs prior to your date of arrival. After this time, the first night's rate will be charged against the guaranteed credit/debit card. 'No shows' will be charged the equivalent of the first nights' rate on a two night stay or less. Bookings over and above two nights will be charged the total cost of the booking. Advanced purchases are non-refundable and non-exchangeable.

5. Arrivals and departures

Rooms are available from 3pm on the day of arrival and should be vacated by 11am on the morning of departure. On arrival please park at the front of the hotel where our house porter will be able to assist you with all your luggage and also park your car if needed.

6. Children

Children are allowed throughout the hotel, but we do ask that they remain under adult supervision at all times.

7. Pets

Dogs are only permitted to stay in Room 16 of the hotel and in the Woodland Hives and Treehouses. Dogs are not permitted in the Garden Room. If you’re planning on bringing a dog with you, please get in contact with our team.

Dogs are charged at £30 per stay.

8. Smoking

The hotel operates a strict no smoking policy in all bedrooms and public areas. Breach of this policy will result in charges equal to any revenue lost from not being able to re-let the bedroom.

9. Service charges

A service charge will be added to your food bills if you are dining at the hotel or having drinks in the public area. We hope you enjoy the food and service, and we will add a suggested 12.5% service charge to your bill. If the service wasn't up to scratch, you’re not obliged to pay it, but please do let us know what we could do better.

10. Valuables

Any equipment and valuables left on the premises are left at the guest’s risk and we do not accept any liability if items are lost, damaged or stolen.

11. Fire safety

The hotel has staff trained in fire safety on the premises at all times and will keep all staff and guests safe to the best of their abilities, until such time a Fire Attendant is present, if required.

12. CCTV

CCTV is placed around the whole of the 35 acres of land and of the property of Wildhive, Callow Hall. Security of the hotel will be monitored by a staff member on the premises, 24 hours a day.